Comments on: Camden-Grey Essential Oils – Online Shopping Review

By: Tricia

Tricia — Sat, 03 Sep 2011 17:55:04 +0000

Okay – I am not a plant – but I have had only good experiences ordering from Camden Grey. Their products are top quality, delivery is fast, and I have never been double billed. Accidents can happen, so I won’t disagree with the experiences of others, and unfortunately some people who are forced by circumstances to be in Customer Service are not cut out for it. This is probably a good example – a person who builds a business dealing with essential oils – very well might not have the personality to deal with unhappy customers. But the facts that they have been in business for 12 years, have such a large customer base and continue growing – are pretty good indicators that the bad experiences are the exception.
But, hey, Vivian – don’t you have a sweet family member who doesn’t mind the hassle of handling returns and refunds? It would more than pay you back what it takes off your life to deal with problems that irritate you so much.

By: Tammy

Tammy — Fri, 15 Apr 2011 03:05:46 +0000

NEVER make a purchase from Camden-Grey unless you have money to throw away. They have no business integrity, are fraudulent and rude. They will rip you off. Do not leave your credit card details with them.

I made the mistake of placing an online order last week which they said they could not ship – but refused to refund. They hid behind a no cancellation policy – however would not accept that as they could not fulfill, it wasnt an order cancellation.

E-mail responses from customer service were excessively rude and condescending (Sample below).

“We really don’t have time to continue back and forth discussing this, we’ve stated our position. To refresh your memory of what you were shown during checkout, look at the screen shot below where our logo appears at the bottom of the page. And also look at the top of our Terms & Conditions and Shipping Policies pages.

Any “rational buyer” would immediately recognize a symbol, in red, with a line across an airplane, as meaning NO AIRPLANE. We don’t sell airplanes. Let’s see…….What else could this symbol mean? How much clearer do you want us to be? ”

In summary -

They have accepted payment – however refuse to engage when there is a problem with delivering what they have promised. This is not the way reputable companies behave and i would caution anyone to avoid having anything to do with them. Post above from one called Sasha looks suspiciously like a ‘plant’ from the company. DO NOT PLACE ORDERS with this company – there are many reputable alternatives.

By: Carrie

Carrie — Thu, 10 Feb 2011 05:11:02 +0000

I am researching trying to find the right stuff for a little venture that I am on, and I came across the Camden Grey site. I am glad they let it known what a horrible company they are just by reading their FAQ’s page… the way they address the questions is unprofessional and rude. I figured I would do a search on them, I thought surely I am not the only one who has seen their FAQ’s and thought “What is wrong with this company?” My search led me hear… I imagine they would make more money if they put their cruddy attitude in check.

By: Sasha

Sasha — Tue, 11 Jan 2011 13:40:11 +0000

I believe that none of you have sat down and read the terms and conditions of their website. They are very clear and well explained. You are not being ripped off. You are solely responsible for pricing for shipping and it clearly states that they choose who they should send it with. Also, I understand that may be rude, but have you looked at the question your asking. Sometimes people may ask the most ridiculous things that just really tick you off. If you dont like what you read on the terms and conditions then dont buy from them. I have personally been buying from them for almost 7 years and have had no problems with them. Dont believe everything you read. There are alot of competitors claiming their clients to give them a bad name. They have excellent products and their pricing is better than all the others. Before you read this blogs about people that have nothing better to do than to defame a company that has been in business for more than 12 years, give them a try. You’d be surprised at how great their products are.

By: Ms. Loo

Ms. Loo — Fri, 29 Oct 2010 07:22:30 +0000

I placed an order with this company on Sunday, in the order section, it has a box that you can put “special Instructions”, which I indicated for them to ship my things through FedEx and I gave them my account #. I also called on the following Monday & Tuesday morning to make sure they mail my shipment the way I wanted because shipping to Hawaii is very costly and I was using my discount being a FedEx employee.No one ever called me back. On Wednesday, I received an e-mail from them saying that they shipped my box through UPS and the shipping cost was going to be over $100.00. I immediately tried to call them, to no avail. So I sat at my computer and I e-mailed then advising them that they shipped my things through the wrong carrier and that I was not going to pay for that shipping. Well, I got an e-mail back from them saying that I was not allowed to choose my shipping carrier (even though they give the customer an option to choose), so I e-mailed her back advising that she was not going to get one penny from me for shipping and that I wanted the owner of the companies name, which she e-mailed back to me that she was the owner (vivien). I called UPS to see if I could stop the package & they told me the only way was to “refuse” it when it was being delivered. Well, I wasn’t happy with that answer, so since I put the charge on my VISA, I called them and reported my card stolen. The girl at VISA asked me if the last charge that I made was for this comopany, I told her “no” , she said they would in turn send the charge back and they wouldn’t pay it. Iam filing a complaint with the Consumer Protection in Florida and also the Better Business Bureau about this company and their practices. No one should ever have to put up with a company like this. NO ONE. And I surely ain’t. Now, they’re gonna whistle for their money. No one pisses me off and tries to rip me off. NO ONE.

By: Jessica

Jessica — Tue, 05 Oct 2010 19:20:03 +0000

This company is horrible. First order and last with them! Unbelievably rude. Shocked they are still in business. I pray for them because it must be a horrible life to be that miserable for no reason.

By: Lindsay

Lindsay — Mon, 27 Sep 2010 14:05:56 +0000

I totally agree!!! Their customer service is TERRIBLE. They are very rude and totally unprofessional. STAY AWAY!

By: Brooke

Brooke — Wed, 28 Jul 2010 21:45:52 +0000

I read the complaint and have to say that the grapefruit-ginger oil is definitely NOT an essential oil, it’s a fragrance oil. You even have to click on the fragrance oil link to find it. It also says in the description that there are notes of jasmine, lilac, violet, rose, peach, pear, apple and a lot more. That would probably explain the floral scent that it had.
This fact doesn’t excuse the deplorable customer service. This owner should really be ashamed of herself. But the buyer just ordered from the wrong category.

By: Mose Bennet

Mose Bennet — Mon, 19 Jul 2010 12:58:48 +0000

I bought some shea butter lotion from this busines and it was nice then the next time I ordered it they changed the recipe and ingredients and it was much thinner and more preservatives. I asked to ship back my order and was told they don’t take back products and if I want to have it replaced with somehing else not to reorder that product from them ever again. I was shocked the way they treated me and asked to speak to the manager / owner she said you are speaking to the owner. I have never reorded from them again and won’t.

By: K BURKE

K BURKE — Mon, 19 Jul 2010 05:47:51 +0000

Thanks so much for the post! I too was just about to place an order for $150.00. Thank goodness I decided to check customer satisfaction with this company first!